Refund Policy

Due to weather related reasons:

It is your responsibility to inform CSV as soon as you know that the game has been cancelled or rescheduled.

If CSV receives your notice at least 8 hours prior to the start of the game, you receive full refund.

If CSV receives your notice between kick-off and 8 hours prior to the start of the game, you receive a 50% refund.

If CSV starts to record the game and at any point the game is cancelled there will be no refund. There is no difference whether we have recorded 5 or 75 minutes.

Equipment or logistical (transportation) problems that our videographers may experience:

If CSV does not record or live stream the game, you get full refund.

If CSV records less than half of the game, you get full refund.

If CSV records a half or longer but not the entire game, you get 50% of your fee back.

Other reasons:

If your league cuts the season short, you receive a full refund of all games not played.

At a tournament, if your team purchases a final game at the start of the competition and the team did not make it to the final, we offer a full refund.

If your games was rescheduled and you forget to tell CSV, the videographer shows up and there is no game, your fee for that game will be considered as earned.