Refund Policy

Weather-Related Cancellations

It is the client’s responsibility to notify CSV as soon as they become aware that a game has been cancelled, postponed, or rescheduled.

We understand that Colorado weather can change quickly, and we do not want to penalize clients for circumstances outside their control. At the same time, our videographers reserve their time and may already be preparing to travel to the game.

Full Refund
If CSV receives notice at least two hours before the scheduled kickoff time, you will receive a full refund.

50% Refund
If CSV receives notice more than one hour, but less than two hours, before the scheduled kickoff time, you will receive a 50% refund.

No Refund
No refund will be issued if:

• CSV receives notice one hour or less before kickoff;
• our videographer has already arrived at the field;
• or CSV begins recording and the game is later delayed, shortened, suspended, or cancelled because of weather.

Equipment or Logistical Problems

If CSV is unable to provide the contracted recording or livestream because of equipment, transportation, or another operational issue on our side:

• Full refund if we do not record the game or record less than half of it.
• 50% refund if we record at least half of the game but are unable to record the entire game.

Organizer Cancellations or Schedule Changes

If a paid game is cancelled by the league, tournament, facility, or other organizer, you will receive a full refund, provided CSV is notified in accordance with the cancellation policy above.

If the organizer shortens the game, the recording fee remains unchanged.

If a game is cancelled, rescheduled, or moved and CSV is not informed, no refund will be issued.